Terms and Conditions
General information
Molsbolsjer.dk is operated by:
Mols Bolsjer A/S
Adelgade 5A
8400 Ebeltoft
Tel: 61504455
Mail: info@molsbolsjer.dk
CVR: 28886284
Prices
All prices on molsbolsjer.dk are stated in DKK including 25% VAT
Stock indications
All stock indications are indicative as products may have been sold in our physical store in the meantime. If an item is out of stock and the normal delivery time cannot be met, you will be contacted by email.
Order
For each item, you can click on the quantity you want. Once you have ordered, your item(s) will automatically be added to the shopping cart. Proceed to the cart and check that the correct items are in it.
Payment
You can pay with Dankort, Visa/Dankort, MasterCard, MobilePay, Maestro, American Express and Diners.
Molsbolsjer.dk uses a payment gateway from ePay. The money will not be debited from your credit card until we ship the package.
Shipping
We use GLS. For orders under DKK 500, a shipping fee will be added according to GLS's current rates. For orders over DKK 500 to Denmark, shipping is free.
The price will be stated during checkout
Delivery
Shipment of the item usually takes place within 1-4 working days from the order date. When ordering items that are not currently in stock, you will be contacted via email. In case of delays, backorders or out-of-stock items, we strive to inform you as soon as possible and what we can do in the matter.
Pricing errors
If a price is obviously incorrect, and you should reasonably have noticed this, we are not obliged to deliver the product in question at the incorrect price.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.
The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to kundeservice@molsbolsjer.dk or use the standard withdrawal form, which you can find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without simultaneously notifying us.
According to the Consumer Contracts Act, there is NO right of withdrawal for foodstuffs. This applies to, for example, sweets, chocolate and other confectionery.
Partial cancellation of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.
Return
Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself, and you are liable if damage occurs during transport.
No right of withdrawal
These agreements cannot be cancelled:
– Goods that can be classified as foodstuffs.
– Delivery of goods that are likely to deteriorate or expire quickly.
– Delivery of sealed goods that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery.
Condition of the item when you return it
If the item has lost value, and this is due to you having used it in a different way than what was necessary to ascertain the item's nature, characteristics and how it functions, you can only get a partial refund of the purchase price. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may lead to a reduction in the value of the item.
Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount for which you are liable.
We will refund all payments received from you, including delivery costs (this does not apply to extra delivery costs in cases where you have chosen a different delivery method than the cheapest form of standard delivery we offer), no later than 14 days from the day we received your notification that you wish to cancel the agreement.
We will transfer the money using the same payment method you used for the purchase, unless we have agreed otherwise. We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Mols Bolsjer A/S
Adelgade 5A
8400 Ebeltoft
We only accept packages sent directly to the address.
You can also cancel the purchase by notifying us and delivering it in person to the above address by prior arrangement.
Right of withdrawal in business purchases
There is no right of withdrawal for B2B purchases.
Right of complaint
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods. This means that you have a 24-month right of complaint. Please note that the right of complaint may be limited by the item's natural shelf life.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a reduction in price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months after the defect has been discovered, the complaint will always be timely. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Remember also to get a receipt for dispatch so that we can refund your shipping costs.
The item is sent to:
Mols Bolsjer A/S
Adelgade 5A
8400 Ebeltoft
We only accept packages sent directly to the address. When returning the item, please include a detailed description of the problem.
Right of complaint
If, as a consumer, you wish to complain about your purchase, you must contact our customer service at kundeservice@molsbolsjer.dk
If we are unable to find a solution, you can send a complaint to:
Center for Klageløsning (Center for Complaint Resolution)
Nævnenes Hus (The Danish Appeals Boards Authority)
Toldboden 2
8800 Viborg
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here – http://ec.europa.eu/odr
Standard withdrawal form
(This form is only to be completed and returned if the right of withdrawal is exercised)
To:
Mols Bolsjer A/S
Adelgade 5A
8400 Ebeltoft
kundeservice@molsbolsjer.dk
I hereby give notice that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Received on: ___________________________
Consumer's name: __________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: ____________
(only if the content of the form is communicated on paper)
